What is Ultra Postpaid 38, Ultra Postpaid 68 & Ultra Postpaid 98?
They are our new 4G & 5G ready Postpaid subscription services with high-speed data quota per month with no speed cap. There are no extra charges when the data quota has been fully used. The Data speed will be throttled down to 512kbps upon full utilization of the Data quota.
From 23 October 2024 onwards, all new and existing U Postpaid 68 subs will enjoy free upgrade quota to 500GB.
How do I switch to U Mobile?
Step 1: Sign up with U Mobile and indicate that you’d like to switch your current mobile number. Once your registration is successful, you’ll receive a U Mobile SIM card while waiting for your number to be released by your existing service provider.
Step 2: Respond to the confirmation SMS from your current provider within the given timeframe. Settle any outstanding bills or charges, if applicable.
Step 3: Insert your U Mobile SIM card once your number has been successfully ported over.
To ensure your port-in request is successful, please ensure:
You reply to the port-out confirmation SMS from your current mobile service provider within the specified deadline.
You have no overdue payments with your current mobile service provider.
You are not under any active contract with your current mobile service provider.
You are the registered owner of the mobile number.
Your personal details submitted to U Mobile match those with your current mobile service provider.
Your mobile line remains active.
Non-Malaysian citizen is required to pay a refundable deposit of RM 500 per customer. U Mobile may from time to time change the deposit amount at our absolute discretion.
Can I switch between prepaid and postpaid plans?
Yes, you can switch between prepaid and postpaid plans. However, any remaining prepaid credit with your current provider will not be carried over to U Mobile, regardless of the plan type selected.
Ensure that your current prepaid line stays active until the port-in process is complete.
What is an Upfront advance fee?
An Upfront advance fee is an advance payment that is equivalent to the monthly commitment you would make when you first sign up for any Postpaid or broadband plan. For example, the upfront payment for the Postpaid 38 plan will be RM38. This payment will be collected once you sign up for your chosen plan, and we will use it to offset your first monthly bill. It is not refundable.
You are required to make an Upfront advance fee when you register for a plan. Part or all of your first monthly bill will be deducted from this upfront payment. It will be shown in your first bill as an advance payment.
What is minimum usage term?
It is a 90-day period where Postpaid customers are subjected to post plan change. During this period, customers are required to stay on the same plan and can only downgrade or migrate to Prepaid after the 90-day period . Alternatively, customers may also upgrade to higher value plan to enjoy enhanced benefits or to sign up for a new device with U Mobile.
Updated: 5 September 2024
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